Last Updated : 21 March 2025

At MHM Web Works, we strive to ensure customer satisfaction by providing high-quality digital services. However, if you are unsatisfied with our services or experience any issues, our refund policy is outlined below.

1. Cancellation Policy

• Cancellations will be considered if the request is made immediately after placing the order and before any work has commenced.
• Once the project has started or work has been initiated, cancellations may not be possible.

2. Refund Eligibility

• Refund requests will only be accepted if we are unable to provide the agreed-upon services.
• Refunds are applicable if there is a clear failure to deliver the service as promised.
• If a refund is approved, it will be processed within 6-8 business days.

3. Non-Refundable Services

• Services that are fully delivered and accepted by the client are non-refundable.
• Consultation fees, project management fees, or any other service charges incurred during the project are non-refundable.
• Refunds will not be issued for any changes or modifications requested after project completion.

4. Reporting Issues

• If you receive incomplete or unsatisfactory service, you must report the issue to our Customer Service team within 30 days of service delivery.
• Our team will investigate the issue and determine the appropriate resolution.

5. Disputes and Resolution

• In case of a disagreement regarding a refund, we encourage open communication to reach an amicable resolution.
• If the dispute remains unresolved, it will be subject to the jurisdiction of Ludhiana, Punjab.

6. Contact Us

For any questions or concerns related to our refund policy, please contact us using the information below:

Our Address: 2nd Floor, 154, St.3, Gill Rd, Opp. Nankana Sahib Public School, Shahid Jasdev Singh Nagar, Ludhiana, Punjab 141006
Email: info@mhmwebworks.com
Phone: 8146970091